What is a McKenzie Friend?

A McKenzie Friend is a person who supports a litigant in person in court by taking notes, helping with paperwork and offering practical and moral support. They are not a solicitor and do not provide legal representation unless the court grants additional rights.

Can I go to family court without a solicitor?

Yes. Many people represent themselves in UK family court as litigants in person. Bridge The Gap shares community observations and resources to help you understand the process. It does not provide legal advice.

What is Bridge The Gap?

Bridge The Gap is a community-built platform by litigants and McKenzie Friends that highlights the gaps between what people assume about family court and what actually happens.

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UK Family Court·Insights for litigants in person

Gap 367

Assumption: "(Filing & Emailing the Court) The court will send me a payment link for my D11."

1 min read

This content reflects observational insights and lived community experiences. It does not constitute legal advice — always consult a qualified professional for your specific circumstances.

What People Expect

People expect online payment.

Court Reality

Where a card payment is made for an emailed D11, you put your phone number in the email and the court's finance team rings you, often from a withheld number.

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The Gap?

"(Filing & Emailing the Court) The court will send me a payment link for my D11."

Court Reality

Where a card payment is made for an emailed D11, you put your phone number in the email and the court's finance team rings you, often from a withheld number.

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Published23 September 2026Last reviewed23 September 2026

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