What is a McKenzie Friend?

A McKenzie Friend is a person who supports a litigant in person in court by taking notes, helping with paperwork and offering practical and moral support. They are not a solicitor and do not provide legal representation unless the court grants additional rights.

Can I go to family court without a solicitor?

Yes. Many people represent themselves in UK family court as litigants in person. Bridge The Gap shares community observations and resources to help you understand the process. It does not provide legal advice.

What is Bridge The Gap?

Bridge The Gap is a community-built platform by litigants and McKenzie Friends that highlights the gaps between what people assume about family court and what actually happens.

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UK Family Court·Insights for litigants in person

Family Court Reality (the gap) · 239

Assumption: "If I use the Child Maintenance Service, they'll make sure my ex pays — that's their job and they'll enforce it."

1 min read

This content reflects observational insights and lived community experiences. It does not constitute legal advice — always consult a qualified professional for your specific circumstances.

What People Expect

The Child Maintenance Service guarantees payment by forcing the paying parent to pay through Collect and Pay.

Court Reality

In Q1 2026, nearly 61,000 Collect and Pay cases had ZERO payment — out of 350,000 total cases. The CMS is overwhelmed and enforcement is slow. Using the CMS is a starting point, not a guarantee. A BBC Panorama investigation in August 2026 found parents on both sides pushed to breaking point by a system struggling to cope.

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The Gap?

"If I use the Child Maintenance Service, they'll make sure my ex pays — that's their job and they'll enforce it."

Court Reality

In Q1 2026, nearly 61,000 Collect and Pay cases had ZERO payment — out of 350,000 total cases. The CMS is overwhelmed and enforcement is slow. Using the CMS is a starting point, not a guarantee.

Seen a gap between what you thought and the reality? Share yours.

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Published26 August 2026Last reviewed8 October 2026

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